Frequently Asked Questions
Everything you need to know about your NEO Sabers™ experience.
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Are your products covered by a warranty?
Yes, all NEO Sabers™ products come with a 1-year limited warranty covering manufacturing defects and electronic malfunctions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Can I change or cancel my order after it has been placed?
Order modifications or cancellations are possible within 12 hours of placement. After this window, the order enters the fulfillment process and cannot be changed.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.